Adams Success
Adams Success
Customer Success Mentoring & Training by Rick Adams
Mentoring
I offer personalized mentoring experiences designed to propel you toward your goals. Explore the options below:
Career Review
Benefit from personalized mentoring, a thorough review of your resume, and receive a detailed recommendations report to fine-tune your professional profile.
Gain exclusive access to the “Get the Job You Want” online course, packed with invaluable insights and strategies. Plus, enjoy one month of dedicated email support to address any questions or concerns along your career journey.
$120
Group Mentoring
Join our vibrant community and participate in live mentoring sessions held twice a month.
As a member, you have the opportunity to shape the agenda by voting for topics that matter most to you. Engage directly with Rick Adams and fellow peers, sharing experiences, insights, and support in a collaborative learning environment.
$20/member
Training
Elevate your skills with my FREE weekly live training sessions on LinkedIn. Stay ahead of the curve by registering for my newsletter to receive advance notice of dates, times, and topics.
Don’t miss out on valuable insights and strategies to boost your professional development. Subscribe now and take your expertise to the next level!
LinkedIn Learning
Dive into Customer Success Management with my acclaimed training courses on LinkedIn. Join the thriving learner community, which has now surpassed an incredible milestone of over 150,000 students across all my LinkedIn Learning courses.
Practical Customer Success Management
Practical Customer Success Management provides a simple-to-follow, best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed explanations and step-by-step guidance for successfully completing each activity or task.
Download Chapter 1 of the book
The New Value Engagement Framework
Practical Customer Success Management provides a simple-to-follow, best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed explanations and step-by-step guidance for successfully completing each activity or task.
CS Strategy Program
A series of four process-driven 2hr training workshops followed by four 1hr consulting sessions. Workshops are “CS Vision & Strategy”, “Customer Journey Planning”, “CS Brief, Initial Appointment & Targets”, and “Initial 12 Month Plan”.
Coming Soon
Ad Hoc Corporate Consulting – Per 1hr consultancy session
$400
Rick Adams
Rick Adams is an independent author, trainer, and consultant specializing in helping technology companies deliver measurable business value for their customers. Adams has over 25 years experience of working in the IT industry, including owning his startup software-as-a-service business, which he sold in 2012 to focus on writing, training, and consulting. Having delivered training and consultancy to hundreds of companies and thousands of technology professionals in over thirty countries across four continents, Adams is now based on the rural west coast of Ireland, where he lives with his two dogs, Zeus and Terri.
Adams’ recent work includes developing and delivering a global certification program on customer success management for Cisco Systems Inc. His book titled ‘Practical Customer Success Management: A best practice framework for managers and professionals’ was recently published by Routledge and is available from Amazon and all other book retailers. His current interests include helping individuals and companies develop best practices in customer success management and business outcomes-focused selling.
References
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Certified CSM Professional
Certified CSM Professional program is a complete training and certification package, based on the Practical CSM Framework and providing no less than four levels of professional certification within a structured roadmap of ten interactive, self-paced modules, with exams to prove professional competence.
